Senior ServiceNow Developer

Remote
Full Time
Experienced
ABOUT US:
At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.

THE ROLE:
We’re hiring a sharp, self-driven Senior ServiceNow Developer to support outcome-based IT transformation for federal clients.

As a ServiceNow Elite Partner, we design and deliver secure, scalable ServiceNow solutions that modernize service delivery, automate workflows, and improve operational performance across the enterprise.

This role requires strong baseline ITSM development expertise, with hands-on experience contributing to and extending solutions across ITOM, ITAM, and HRSD.

TO BE SUCCESSFUL HERE YOU WILL:
Baseline ITSM (Primary Focus)
  • Build, enhance, and optimize core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB).
  • Configure workflows and automation to improve outcomes (SLA performance, reduced MTTR, improved change success rates).
  • Contribute to CMDB maturity through better data quality, governance, and alignment to operational processes.
  • Implement secure configurations and access controls in regulated federal environments.

Targeted Experience in ITOM, ITAM, and HRSD (Specific Expectations)
  • ITOM: Configure and support capabilities such as Discovery, Service Mapping, Event Management, and operational visibility/alerting.
  • ITAM: Build and enhance asset lifecycle workflows, software asset compliance controls, and inventory/data quality practices.
  • HRSD: Configure case management workflows, employee-facing service delivery, and catalog-style experiences that improve time-to-resolution and user satisfaction.
  • Help ensure integration and data consistency between ITSM and these modules (CMDB/asset data, service catalog alignment, reporting).

Delivery & Engineering
  • Deliver end-to-end development: requirements → build → unit testing → UAT support → deployment → post-release optimization.
  • Develop with ServiceNow best practices across scripting and configuration (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs).
  • Build integrations using REST/SOAP APIs and support data flows across enterprise systems.
  • Collaborate with architects, consultants, and client stakeholders to translate mission needs into platform configuration and automation.

Team Contribution
  • Provide peer-level technical support through code reviews, troubleshooting, documentation, and sharing platform best practices.
  • Support junior developers through pairing and practical guidance (without formal people management expectations).

REQUIRED QUALIFICATIONS:
  • 5+ years of ServiceNow development experience
  • Strong ITSM expertise (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB)
  • Demonstrated hands-on experience in at least one of the following: ITOM, ITAM, HRSD (experience across multiple is strongly preferred)
  • Strong ServiceNow scripting/config skills (Business Rules, Script Includes, Client Scripts, UI Policies, ACLs)
  • Proficiency in JavaScript and integrations (REST/SOAP)
  • Experience delivering in Agile/Scrum
  • Consulting mindset and strong stakeholder communication
  • Certifications: CSA required; CIS-ITSM preferred; CIS-ITOM/ITAM/HRSD a plus

OUR TALENT VISION:
  • We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
  • We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
  • Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
  • Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
  • We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:
  • Ongoing personal and professional development opportunities. 
  • Flexible paid time off, plus 12 paid holidays. 
  • Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options. 
  • Qualified 401(k) program. 
  • Virtual happy hours and team-building events. 
 
PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT
The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.

EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.

If you require assistance or accommodation during the application process, please contact [email protected] to make arrangements.
 
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